Privacy Policy

1. Introduction

jili0 ("we," "us," "our," or "Company") operates the online casino and sports betting platform at jili0.cam ("Platform" or "Website"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines what information we collect, why we collect it, how we use it, and your rights regarding your data.

This policy applies to all users of jili0 services, including registered players, website visitors, and individuals who interact with our customer support, marketing, or promotional activities. By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), regulations issued by the National Privacy Commission (NPC), and applicable international data protection standards including GDPR principles where relevant to our international payment processors and game providers.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account at jili0, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (for verification purposes).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Payment method details including GCash account numbers, PayMaya accounts, bank account information (BPI, BDO, Metrobank), cryptocurrency wallet addresses (USDT), and transaction history.
• Verification Documents: Copies of government-issued photo ID (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and payment method verification (screenshots of e-wallet accounts).
• Communication Records: Contents of live chat conversations with customer support, email correspondence, and any feedback or complaints you submit.

2.2 Information Collected Automatically

When you access jili0.cam, our systems automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, games played, bet history, deposit and withdrawal activity, click-through patterns, and referral sources.
• Location Data: IP-based geolocation to verify you are accessing our services from within the Philippines, as required by our licensing terms.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and local storage data used to maintain login sessions, remember preferences, and analyze site performance (see Section 8 for details).

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including payment processors (GCash, PayMaya, banks), identity verification services, game providers, fraud detection agencies, and marketing partners. This information is used to verify your identity, process transactions, prevent fraud, and comply with legal obligations.

3. How We Use Your Data

jili0 uses your personal information for the following lawful purposes:

3.1 Account Management and Service Delivery

• Create and maintain your player account.
• Verify your identity and age (21+ requirement).
• Process deposits, withdrawals, and bet settlements.
• Provide customer support via live chat, email, and phone.
• Communicate account updates, transaction confirmations, and service announcements.

3.2 Legal and Regulatory Compliance

• Comply with Philippine Anti-Money Laundering Act (AMLA) reporting requirements.
• Fulfill Know Your Customer (KYC) and Customer Due Diligence (CDD) obligations.
• Respond to lawful requests from law enforcement, regulators (PAGCOR), and government agencies.
• Maintain records required by gaming regulations and tax authorities.
• Implement responsible gaming measures including self-exclusion and deposit limits.

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent transactions, bonus abuse, and account takeovers.
• Monitor for suspicious betting patterns, collusion, and use of automated bots.
• Protect against unauthorized access, data breaches, and cyber attacks.
• Investigate disputes, chargebacks, and violations of our Terms & Conditions.

3.4 Marketing and Personalization

• Send promotional offers, bonus notifications, and newsletters (with your consent).
• Personalize your experience by recommending games based on your playing history.
• Conduct customer satisfaction surveys and gather feedback.
• Segment players for targeted VIP programs and loyalty rewards.

3.5 Platform Improvement and Analytics

• Analyze usage patterns to improve site performance, game selection, and user interface.
• Conduct A/B testing to optimize features and promotional campaigns.
• Generate aggregated statistics and reports for business intelligence (no personally identifiable information is shared).

4. Data Sharing and Disclosure

jili0 does not sell your personal information to third parties. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist us in operating our Platform:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and USDT wallet providers to process deposits and withdrawals.
• Game Providers: JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming, and other software studios to deliver game content and track gameplay.
• Identity Verification Services: Third-party KYC/AML verification providers to authenticate your identity documents.
• Customer Support Tools: Live chat software providers and CRM platforms to manage support tickets.
• Marketing and Analytics: Email service providers, SMS gateways, and analytics platforms to deliver communications and measure campaign performance.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal Obligations and Law Enforcement

We may disclose your information when required by law or in response to valid legal processes, including:

• Court orders, subpoenas, or search warrants.
• Requests from Philippine National Police, National Bureau of Investigation, or Anti-Money Laundering Council.
• PAGCOR audits, inspections, or regulatory inquiries.
• Tax reporting obligations to the Bureau of Internal Revenue.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified via email and/or prominent notice on our Website of any change in ownership or use of your personal data.

4.4 Consent-Based Sharing

We may share your information for purposes not described in this policy if we obtain your explicit consent at the time of collection.

5. Data Security Measures

jili0 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions between your device and our servers use 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized employees and contractors on a need-to-know basis. Multi-factor authentication is required for administrative access.
• Secure Payment Processing: We comply with Payment Card Industry Data Security Standard (PCI DSS) requirements. Payment information is processed through PCI-compliant third-party gateways.
• Regular Security Audits: Our systems undergo periodic penetration testing, vulnerability assessments, and compliance audits by independent security firms.
• Fraud Monitoring: Real-time fraud detection systems monitor transactions for suspicious activity, including unusual betting patterns and account access from unexpected locations.
• Data Backup and Disaster Recovery: Regular backups ensure data integrity and availability. Redundant systems enable rapid recovery in case of hardware failure or cyber attack.

While we implement robust security measures, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected unauthorized access.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations:

• Active Accounts: Personal information is retained for the duration of your active account and for six (6) years after account closure, as required by Philippine gaming regulations and AMLA record-keeping requirements.
• Transaction Records: Financial transaction data, including deposits, withdrawals, and bet history, is retained for seven (7) years to comply with tax and anti-money laundering regulations.
• Communication Records: Customer support chat logs, emails, and complaints are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent: If you opt out of marketing communications, your contact information is retained only to honor your opt-out preferences and prevent future unsolicited communications.

After the retention period expires, personal data is securely deleted or anonymized in accordance with data protection standards.

7. Your Privacy Rights

Under the Philippine Data Privacy Act and international data protection principles, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes account details, transaction history, and communications. Requests can be submitted via email to [email protected] with the subject line "Data Access Request."

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you may update it directly in your account settings or contact customer support to request corrections. We will verify your identity before making changes.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain information for regulatory compliance, fraud prevention, or dispute resolution even after you request deletion.

7.4 Right to Restrict Processing

You may request that we limit the processing of your personal information if you contest its accuracy, object to processing for direct marketing, or believe processing is unlawful.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV file) and transmit it to another data controller where technically feasible.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time by clicking "Unsubscribe" in promotional emails or contacting [email protected]. You may also object to processing based on legitimate interests by providing reasons related to your particular situation.

7.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.8 Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with the Philippine National Privacy Commission (NPC) at [email protected] or visit their website. You may also escalate concerns to jili0 Data Protection Officer at [email protected].

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit jili0.cam. They help us recognize your device, remember your preferences, maintain login sessions, and analyze site usage.

8.2 Types of Cookies We Use

• Essential Cookies: Required for core functionality like account login, session management, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our site, helping us improve performance and user experience.
• Functional Cookies: Remember your preferences (language, layout) and enhance convenience.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements and measure campaign effectiveness (used with your consent).

8.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may impair your ability to use certain features of jili0.cam. Most browsers allow you to block third-party cookies while accepting first-party cookies.

9. Protection of Minors

jili0 strictly prohibits use of our Platform by individuals under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately close the account, void all transactions, and delete associated personal data. Parents or guardians who believe a minor has provided information to jili0 should contact us immediately at [email protected].

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email to your registered address and/or displayed prominently on jili0.cam for at least 30 days before taking effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of jili0 services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

jili0 Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 on jili0.cam
Subject Line for Privacy Inquiries: "Privacy Policy Question" or "Data Rights Request"

We will respond to all legitimate requests within 15 business days in accordance with Philippine Data Privacy Act requirements.